Privacy Policy

1 Information We Collect

We collect information that you voluntarily provide to us when you:

• • Fill out a contact or inquiry form on our website
• • Purchase a software license, AMC, or cloud service
• • Request a free trial or demonstration
• • Contact us via phone, email, or WhatsApp

The personal information we may collect includes: name, email address, phone number, business name, GSTIN, and message content.

We may also automatically collect limited non-personal technical data through strictly necessary session cookies, such as browser type and pages visited, solely for the purpose of maintaining your browsing session. We do not use analytics tracking cookies or third-party advertising cookies.

2 How We Use Your Information

• • To respond to your inquiries and provide requested services
• • To process software license purchases and service orders
• • To send order confirmations, license keys, and service updates
• • To provide AMC support and renewal reminders
• • To improve our website content and user experience
• • To comply with applicable laws, regulations, and tax obligations
• • To prevent fraud and abuse of our services

3 Cookies and Tracking Technologies

We use only strictly necessary cookies required for the website to function. We do not use analytics, advertising, or preference-tracking cookies. The cookies we use are:

• • Session cookies — temporary cookies set when you submit a form, used solely to process your submission. These expire when you close your browser and are not used for tracking.

Because we use only strictly necessary cookies, no prior consent is required to set them under applicable law. You may disable cookies in your browser settings; however, form submissions may not function correctly if you do so. We do not use Google Analytics or any other third-party analytics service on this website.

4 Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• • Tally Solutions Pvt. Ltd. — for license registration and activation as required by the product
• • Payment processors — solely to process your transactions securely
• • TallyDwell CRM (crm.tallydwell.com) — our contact inquiry management system; when you submit the contact form on our website, your name, email, phone, and message are securely transmitted to TallyDwell for internal follow-up tracking. TallyDwell does not use your data for any purpose other than routing your inquiry to us
• • WhatsApp (Meta Platforms Inc.) — used for service delivery and customer communication; messages and files shared via WhatsApp are subject to Meta's own privacy terms
• • Legal authorities — when required by law, court order, or government regulation
• • Service providers — such as email/hosting services, under strict confidentiality obligations

5 Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

In the event of a personal data breach that is likely to affect your rights or interests, we will notify you within a reasonable timeframe as required under applicable law, including the Digital Personal Data Protection Act, 2023.

6 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations (including GST and income tax record-keeping requirements under Indian law), resolve disputes, and enforce our agreements.

• • Transactional and business records (invoices, license activations, service contracts) — minimum 7 years, as required by Indian tax law
• • Contact / inquiry form submissions that did not result in a purchase — retained for up to 1 year from the date of inquiry, then deleted
• • Support communication records — retained for the duration of the service relationship plus 2 years

7 Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian law, you have the right to:

• • Request access to the personal data we hold about you
• • Request correction of inaccurate or incomplete data
• • Request deletion (erasure) of your data, subject to legal retention obligations
• • Withdraw consent for processing at any time (this does not affect processing already carried out)
• • Opt out of marketing communications at any time
• • Lodge a grievance with our Grievance Officer (see below)

To exercise any of these rights, contact us at info@sumansoftware.com. We will respond within 30 days of receiving your request.

8 Third-Party Links

Our website may contain links to third-party sites such as Tally Solutions. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

9 Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately.

10 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by updating the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11 Grievance Officer

In accordance with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address privacy-related complaints and data requests: