Delivery Policy
Last updated: June 14, 2026
This Delivery Policy describes how Suman Software Solutions Private Limited delivers software products, licenses, cloud services, and customisations to our customers. Because we deal primarily in digital software goods and professional services, delivery is carried out electronically and/or on-site — no physical courier is involved for most orders.
1 Delivery Methods
We deliver our products and services through one or more of the following channels depending on the product type:
License keys, activation details, invoices, and documents sent to your registered email address
License files, instructions, and support assistance shared via WhatsApp for faster communication
On-Site / Remote
Physical installation at your premises or remote desktop session for setup and configuration
2 Delivery Timelines by Product Type
| Product / Service | Delivery Method | Expected Timeline |
|---|---|---|
| TallyPrime Software License | Email + WhatsApp | Within 4–24 business hours of payment confirmation |
| TSS Renewal | Within 4–24 business hours of payment confirmation | |
| Tally on Cloud Access | Email + Remote Setup | 1–2 business days after payment confirmation |
| TDL Customisation | Email + On-site / Remote | As per agreed project scope and timeline |
| AMC / Support Contract | Email (contract document) | Within 1 business day of payment confirmation |
| Web Development Project | Staged delivery as per project milestones | As per agreed project timeline |
Business hours: Monday to Saturday, 10:00 AM – 7:00 PM IST (excluding public holidays).
3 Conditions for Delivery
- • Delivery timelines begin only after full payment is confirmed and cleared in our account
- • You must provide accurate contact details (email address and phone number) at the time of purchase
- • License activation requires a stable internet connection on the target machine
- • We are not responsible for delays caused by incorrect contact details provided by the customer
On-Site Visit Conditions
- • You must ensure our technician has access to the required system(s) at the agreed appointment time
- • If access is not provided at the scheduled time, the visit may be rescheduled; a fresh appointment slot will be offered subject to technician availability
- • Conveyance or travel charges (if applicable for your location) will be communicated in advance and are payable separately
- • We are not liable for delays arising from your premises being unavailable, power failure at your site, or hardware issues on your end
4 Delays and Non-Delivery
If you have not received your delivery within the stated timeline, please:
- 1. Check your spam/junk email folder
- 2. Confirm that payment has been successfully processed and funds have been transferred
- 3. Contact us at info@sumansoftware.com or (+91) 79776 86537 with your order reference
We will investigate and resolve genuine non-delivery cases promptly. Delays caused by force majeure events (power outages, natural disasters, network disruptions) are outside our control and do not constitute a breach of this policy.
Related Policies
Need Help?
Suman Software Solutions Private Limited
A-122-123, Ostwal Ornate Building No. 1, Near Jain Mandir, Jesal Park, Bhayander East, Maharashtra – 401105, India
Email: info@sumansoftware.com
Phone / WhatsApp: (+91) 79776 86537